Refund and Returns Policy

We take immense pride in engineering premium, limited-edition apparel designed to meet the highest standards of luxury comfort and streetwear aesthetics. Because our exclusive drops and seasonal collections are produced in carefully curated quantities, we operate under a structured return and exchange framework. By completing a purchase on our digital shopfront, you acknowledge and agree to comply with the terms, timelines, and conditions outlined in this official policy.

The 30-Day Return Window & Eligibility

We offer a strict 30-day return window starting from the exact date your package is officially marked as delivered by the carrier network. To qualify for a successful return, store credit, or exchange, your garment must be sent back to our fulfilment centre in its absolute original, pristine condition:

  • Garment State: The item must be completely unworn, unwashed, unaltered, and free from any stains, fragrance odours, cosmetic marks, or pet hair.

  • Packaging & Tags: All original product packaging, protective dust bags, and high-density interior hangtags must remain securely attached and completely intact.

  • Exclusions: Items purchased during official archive sales, clearance events, or utilising high-percentage promotional markdown codes are categorised as Final Sale and are completely ineligible for returns, refunds, or exchanges.

Return Initiation & Processing Logistics

To initiate a return request, you must access our centralised online return portal using your registered account email address and official order ID. Once our administrative team reviews and approves your request, you will receive a downloadable return authorisation form along with detailed mailing instructions.

  • Shipping Fees: Unless an item is proven to be damaged, defective, or a fulfilment mistake upon arrival, the customer is entirely responsible for covering all return shipping costs and local transport fees.

  • Secure Transit: We highly recommend utilising a trackable, insured shipping service. We cannot guarantee or issue credit for return packages that are lost, delayed, or damaged in transit by third-party carriers before safely reaching our facility.

Inspection Protocols & Refund Issuance

Upon physical delivery of the returned package to our warehouse, the garment will undergo a meticulous quality inspection by our internal fulfilment team to verify its structural integrity and resale readiness.

  • Approval Status: If the item successfully passes our inspection protocol, an automated confirmation email will be dispatched, and your refund will be processed back to your original payment method within 5 to 7 business days.

  • Rejection Status: Any returned item that shows clear signs of wear, washing, or missing tags will be rejected. In such cases, the item will be sent back to the customer at their own expense, and the return request will be permanently closed.

Damaged, Defective, or Incorrect Deliveries

While we enforce strict multi-stage quality control checks prior to dispatching our heavyweight hoodies and premium essentials, rare manufacturing errors can occur. If you receive a garment that is physically damaged, possesses a defective seam, or is a completely incorrect size or style compared to your checkout invoice, please contact our support infrastructure immediately:

  • Fulfilment Support Email: [email protected]

  • Required Documentation: Please include your official order ID in the subject line and attach clear, high-resolution photographs detailing the specific manufacturing defect or fulfilment error within 48 hours of delivery for an instant, priority replacement.