Shipping Information

We are dedicated to providing our global community with a seamless, highly secure, and efficient transit experience. Because our premium streetwear collections and exclusive capsule drops are produced in limited runs, our fulfilment and shipping workflows follow a structured operational timeline. Below you will find comprehensive details regarding our processing phases, global delivery options, and transit protocols.

Processing Timelines & Capsule Drop Fulfillment

Please note that order processing times vary distinctly depending on the nature of the collection release:

  • Standard Inventory Items: Orders for standard, in-stock essentials are processed, packed, and dispatched from our fulfilment facility within 2 to 3 business days (excluding weekends and regional holidays).

  • Exclusive Drop & Capsule Events: Due to the massive influx of volume during highly anticipated collection drops, processing and quality-control verification can take anywhere from 5 to 10 business days before parcels leave our warehouse.

  • Pre-Order Garments: If an item is explicitly marked as a “Pre-Order” on the product page, it will ship according to the specialised production timeline stated directly within that product’s description.

Shipping Methods, Rates & Estimated Delivery

Once your package passes our multi-stage quality control checks and is transferred to our partner courier networks, transit durations depend on your geographical location. Exact shipping costs are dynamically calculated at checkout based on package weight and destination.

  • Domestic Shipping (Standard): Delivers within 3 to 5 business days post-dispatch using premium domestic couriers.

  • Domestic Shipping (Express): Delivers within 1 to 2 business days post-dispatch for priority delivery.

  • International Shipping (Worldwide): Delivers within 7 to 14 business days depending on local customs clearance protocols and the destination country’s infrastructure.

Live Tracking Access & Real-Time Alerts

The exact second your garments are securely packed and scan-verified by our logistics partners, an automated notification will be dispatched to your registered email address and mobile number.

  • Tracking Content: This email will contain your official carrier assignment, a direct link to the live tracking dashboard, and an estimated delivery date.

  • Activation Lag: Please allow up to 24 hours from receiving your tracking number for the courier network to update their digital scanning portals with active location points.

International Customs, Duties & Local Tariffs

For our global streetwear community purchasing from outside our domestic hub, please be aware of import logistics:

  • Customs Fees: International shipments may be subject to local import duties, value-added taxes (VAT), and customs clearance fees imposed by your country’s border authorities.

  • Payment Responsibility: All additional customs tariffs are the sole responsibility of the customer. We have no direct control over these legal charges and cannot predict their exact amounts.

  • Customs Delays: On rare occasions, local customs offices may temporarily hold packages for independent inspection. These security reviews are outside our operational boundary and may extend the initial transit estimate.

Strict Address Modification & Lost Package Protocols

Our automated warehouse software operates under high-velocity fulfilment protocols to ensure rapid dispatches, which introduces strict boundaries on alterations:

  • Address Corrections: Once an order is finalised and authorised through our secure checkout, we cannot modify, reroute, or update the physical shipping address. Please double-check your coordinates, apartment numbers, and postal codes prior to hitting submit.

  • Undeliverable Packages: If a parcel is returned to our facility due to an incomplete address, incorrect contact data, or multiple failed delivery attempts by the courier, the customer will be responsible for the secondary shipping costs required to reship the items.

  • Stolen or Misplaced Deliveries: We are not liable for packages that are officially marked as “Delivered” by the courier network but are misplaced or stolen from your property. For insurance claims regarding missing parcels, please contact the assigned carrier directly using your provided tracking ID.